Introducing the new Fantasea Cruising Smartcard
Fantasea Cruising has introduced a new Smartcard system replacing paper Travel 10 tickets. The Smartcard is account based, so you can top value up on your Smartcard, tap your Smartcard when you travel and manage your travel in real-time via our website of the new mobile app.
Auto Top-Ups
Your new Smartcard allows you to manually or automatically add value on line. Gone are the days of waiting to purchase another Travel 10 on the boat.
Tap & Go
No need to queue for tickets. Simply tap and go and enjoy the journey onboard one of our services.
Discounted Fares
Your new Smartcard provides you with discounted fares (consistent with the old Travel 10’s) on services operated to and from Palm Beach
New Mobile App
You can manage top-ups, view timetables and more through our new mobile app or online portal.
Single Ticket Fares
The new ticketing system will replace our current paper tickets, Multi-Trip and Ferry 10 tickets with Tap-On credit card facilities and the new Fantasea Cruising Smartcard which offers discounted fares plus a host of other benefits.
| Ettalong Ferry Service | ||
| Palm Beach – Wagstaffe – Ettalong | ||
| Single Ticket | Smartcard | |
| Adult | $14.70 | $13.20 |
| Child | $7.35 | – |
| Concession | $7.35 | – |
| Hop* | $3.30 | – |
| Basin Ferry Service | ||
| Palm Beach – Bennetts – Bonnie Doon – Basin – Currawong – Mackerel | ||
| Single Ticket | Smartcard | |
| Adult | $9.50 | $8.55 |
| Child | $4.75 | – |
| Concession | $4.75 | – |
Passengers must comply with the Marine Safety (Domestic Commercial Vessel) National Law Act 2012 (Cth), Schedule 1, sections 21 and 22.Please note: Child age: 4-15 years (under 4 is free). Concession only valid with Australian seniors, pensioners or student card.
*Hop is a direct service between Wagstaffe and Ettalong Beach. Same single ticket fare for Adult, Child & Concession applies.
Manage your new Smartcard
with our new Fantasea Cruising app.
General Questions
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The new Fantasea Smartcard can be collected from our crew on-board our vessels (min. top-up $25) or from our Fantasea Palm Beach office.
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Released in September 2021, the new Fantasea Smartcard replaces paper tickets. The new Fantasea Smartcard introduces a host of benefits, such as the ability to top-up and manage your card in real-time via our website or mobile apps, and to travel easier and cashless.
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Those currently using one of our Travel 10’s will be able to continue transacting with the card until tickets runs out. Once tickets run out, you will be asked to move to our new Smartcard which will provide you with the same discounted fares available on the Travel 10.
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We offer Smartcards for Adults (16+). For full details around current fares and offers, please visit fantasea.com.au and select the relevant service. Those under 4 years of age travel free of charge.
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You can create an account and register your new Fantasea Smartcard via our site smartcard.fantasea.com.au or by downloading our new mobile app and following the prompts.
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All top-ups can be completed on-line via our new mobile app or smartcard.fantasea.com.au. The minimum top-up value is $25 whilst the maximum account balance is $200. You can also set up auto top-ups so your account automatically tops up when your balance dips below $15.
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As per the standards Terms & Conditions, accounts which have not recorded a trip in the last 3 years may be cancelled.
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If you have no further use for the account balance, complete our enquiry form so we can assess your eligibility for a refund.
If your account has been cancelled due to inactivity, please contact us within 90 days else the balance may be forfeited. -
No. The Fantasea Smartcard can only be used on services operated by Fantasea Cruising.
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You can keep track of your transaction history yourself on the one card however if you need a clear transaction trail, we can provide you with a second card. As each Smartcard needs to be registered against a unique email address, you would need to have two email addresses e.g. personal and work in order to use this approach. It is your responsibility to identify each card and manage your transactions – we are unable to transfer transaction records across Smartcards.
Payments & Fares
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You can purchase a ticket on our services by tapping on with a participating credit card, debit card or mobile wallet (e.g. Apple Pay). Paper tickets will still be available on selected services. Additionally, tickets for most of our tourism services can be purchased online at fantasea.com.au. Please Note: Fares may differ based on the day, time of travel and payment method – for full details around current fares and offers, please visit fantasea.com.au and select the relevant service. Daily / weekly caps do not apply when using the Fantasea Smartcard or Opal Pay.
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We currently offer discounts on selected fares when using an Adult Fantasea Smartcard. We do not offer concessional tickets on Smartcards, however concessional rates are available for normal ticket sales. For full details around current fares and offers, please visit fantasea.com.au and select the relevant service.
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Each passenger will need to have their own Fantasea Smartcard. Additional travellers can pay for their fare via credit or debit card or by registering a Fantasea Smartcard. Note: A minimum top-up of $25 applies.
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You will need to top-up via the mobile app or our website – smartcard.fantasea.com.au – prior to tapping on and boarding the vessel. If you frequently use our services we recommend you setup “auto top-up” on your account. Alternatively, you can pay by tapping a credit or debit card.
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Crew will confirm approval of the ticket sale after each successful tap, along with the value of the fare and your new balance if required.
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Please speak to one of the crew on-board and they will arrange for your fare to be deducted.
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If you decide not to travel after successfully tapping on, you must speak immediately to one of our crew on site who will arrange a reversal of the transaction for you.
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Your account is online and real-time – successful top-ups and charges will be visible on your account almost immediately.
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If you have setup auto top-ups on your account, they’ll automatically be processed when your balance is less than $12.
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You’ll be able to access recent activity via the mobile app whilst over 12 months of transaction history can be viewed and downloaded by logging into our account via our website: smartcard.fantasea.com.au.
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A Smartcard top up doesn not attract GST and therefore a Tax Invoice is not required at the time of top up. GST does apply when the Smartcard is used for ferry services, however given the price of individual ferry services, the GST rules do not require a tax invoice be provided for these services. You can view your recent transactions and trip history online via the mobile app, whilst 18 months of trip history can be accessed and downloaded from smartcard.fantasea.com.au
Help & Support
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If you notice any incorrect charges on your account, please outline your concerns in detail via our enquiry form and we will respond within 48 hours.
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Speak to one of our sales staff or crew. They’ll provide you with a new Fantasea Smartcard to keep you moving. You’ll then need to notify us via our enquiry form so we can attempt to block your old card and transfer any available balance.
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Look out for any of our sales staff or crew during normal operating hours or submit your request via our enquiry form outlining your concerns and we will respond within 48 hours.
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Login to your account via the mobile app or our website: smartcard.fantasea.com.au.
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Click Forgot My Password and enter your email address and card number when prompted. A link to setup a new password will be sent to the corresponding email address. If you don’t receive the password reset email, try completing the process once more ensuring you haven’t mistyped the email address or card number.
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You’ll be able to access recent activity via the mobile app whilst over 12 months of transaction history can be viewed and downloaded by logging into our account via our website: smartcard.fantasea.com.au.
Terms & Conditions
- Fantasea Cruising has a reloadable stored value smartcard system (Smartcard) which passengers can use to pay for Fantasea and My Fast Ferry tickets and on-board purchases. This is a completely different card and different system to Opal which is issued by Transport for NSW.
- Smartcards are issued by Fantasea Cruising Pty Ltd ABN 28 001 868 113 and can be used to make payment through any designated point of sale terminal (which is very similar to the credit card payment terminals used in shops) used by us and our related companies. You can use your Smartcard to purchase tickets as well as food and beverage.
- When you tap your Smartcard on the designated point of sale terminal you should wait until you get a confirmation message (don’t worry, it only takes a second).
- If you obtain or use a Smartcard, this entire document – which are the terms and conditions – applies to you.
- We may update these terms and conditions by publishing a new version on our website.
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6. (Smartcards can only be obtained from us) You can only obtain a Smartcard from us.
7. (Smartcards need to be registered) Smartcards need to be registered to you. You can do this online by setting up an account and linking the Smartcard to your account. You cannot use a Smartcard which is not registered to you. You can’t give your Smartcard to your friends and family for them to use.
8. (Smartcards won’t work unless you have topped them up) Smartcards only work if you have value on them which is at least the applicable ticket price (or in the case of food and drinks, the price of that food and drink). You can top up your Smartcard online or through our app.You can check your balance and set up automatic top ups online or via our easy to use app.
9. (Minimum top up $25 and maximum stored value $200) The minimum top up amount is $25 and the maximum stored value you can have on your Smartcard is $200.
10. (Adult cards only) There is one type of Smartcard – Adult. Everyone must use an Adult card. Sorry, there are no child or seniors card. Parents or guardians who acquire an Adult Smartcard for their child are responsible for the child’s use of that Smartcard.
11. (Tap on to buy a ticket) To use your Smartcard to purchase a ticket, you just need to tap on at the barrier or once you are on board. When you tap on and the transaction is processed, the ticket price will be deducted from the stored balance on your Smartcard and your Smartcard is then your ticket for that trip. If you tap on and the transaction fails (which usually happens because there’s not enough stored value on the Smartcard) then you’ll need to either top-up online of via the app, or buy a ticket using another payment method. You do not need to tap off.
12. (Contact us if you have any issues) You should contact us if you have any issues with your Smartcard.
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13. You agree that we or any public health authority may use any contact information you give us to contact you regarding Covid-19 or any other health and safety related matter.
14. All tickets are subject to My Fast Ferry or Fantasea’s General Conditions of Carriage as published from time to time on our respective websites and all persons on board a Fantasea or My Fast Ferry vessel must comply with the applicable Code of Conduct.
15. If you tell us something or give us permission to do something in connection with your Smartcard, then we are entitled to assume that you have the right and authority to tell us that or give that permission and we are entitled to use the information and act in accordance with the permission.
16. Smartcards remain our property and must be returned to us on request.
17. We don’t guarantee that the designated point of sale terminals will always be working or be available on every vessel. If they are not working you will need to use an alternative payment method (such as a credit card).
18. Once you have acquired a Smartcard from us you can’t give it to anyone else – not even just for one trip.
19. You can only use a Smartcard to buy one ticket per service. This means that you can’t tap twice to buy two tickets.
20. You are responsible for all transactions on your Smartcard. You must keep your account passwords secure.
21. You should look after your Smartcard like you would cash. If you lose your Smartcard you should immediately tell us so the Smartcard can be suspended or cancelled and the stored value isn’t used by someone who isn’t as nice as you. You can do this online by logging into your account and following the prompts.
22. We may adjust the stored value on your Smartcard retrospectively if we discover that it is incorrect.
23. If your Smartcard has a negative balance (which usually occurs because a top-up made by credit card has been reversed) you must on demand pay us the amount of the negative balance.
24. You can apply for a refund of the stored value on your Smartcard in accordance with our Smartcard Refunds Policy which is published on our website.
25. If we think that there is something unusual or suspicious going on with a Smartcard (including where you have breached these terms and conditions) we can suspend or cancel it. We can also suspend or cancel any Smartcard if we think that it is damaged, faulty or it is reasonable to do so in all the circumstances.
26. Any Smartcard which hasn’t been used for more than 3 years may be cancelled by us. If we cancel a Smartcard because it hasn’t been used for more than 3 years all stored value on that Smartcard will be forfeited and you will not be able to get a refund of the stored value or transfer it to a new Smartcard.
27. A Smartcard which has been suspended cannot be used whist it is suspended. A Smartcard which has been cancelled can no longer be used.
28. You must co-operate with any reasonable request made by us in relation to anything related to the Smartcard and provide us with any information or assistance we reasonably ask for. You must also co-operate with and follow the instructions of any officer (such as a police officer, transit officer or ticket inspector) when on a My Fast Ferry or Fantasea vessel.
29. You must produce your Smartcard for inspection upon request.
30. You must not misuse, clone, duplicate, copy or reverse engineer your Smartcard or anyone else’s Smartcard.
31. Unless they are manifestly wrong, our records are conclusive proof of the matters to which they relate.
32. Except as provided by law, our maximum aggregate liability to you for all claims relating to the Smartcard is $200. We are not liable for any consequential loss.
33. Nothing in these terms of conditions impacts your rights under the Australian Consumer Law.
Privacy Policy
You can view our privacy policy at palmbeachferries.com.au/privacy-policy/